Quality

qualidadeThe companies in the Grupo Tristão market all the varieties of coffee demanded by consumers both in the domestic and foreign markets, which increasingly strive for excellence. Thus, all Grupo Tristão’s products go through a thorough process control so that such quality is guaranteed, proven and recognized.

Certificates & Seals:

The ABIC Purity Seal: the Coffee Purity Control Program is a certification issued by the Brazilian Coffee Industry Association – ABIC. This Purity Seal is only authorized for packages of products made exclusively with coffee. Implemented in 1989, this program aims to certify the purity of roast ground coffee, combating fraud and marketing of poor quality coffees with a high percentage of impurities, by means of a continuous brand monitoring.

UTZ: UTZ Certified (meaning “good coffee” in the Mayan language) is a global certification program for the responsible production and supply of coffee. The certificate complies with the Code of Conduct establishing the social and environmental criteria in relation to responsible coffee production practices, and to Traceability criteria through the Chain of Custody, thus guaranteeing a UTZ Certified coffee is not blended with a non-certified one. The UTZ certified products show commitment to a sustainable business, social responsibility, good farming practices and traceability.

qualidade2ISO 9001: the ISO 9001 Certification shows the continuous commitment of the company to quality and client satisfaction through the implementation of a Quality Management System, which certifies that products meet clients’ needs and demands, as well as comply with the applicable laws and regulations.

FSSC 22000: The FSSC 22000 Food Safety System Certification provides a framework for effectively managing your organization’s food safety responsibilities. FSSC 22000 is fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards. It demonstrates your company has a robust Food Safety Management System in place that meets the requirements of your customers and consumers. This certificate indicates that the organization food safety system is in conformance with the requirements which are given in the FSSC 22000 Scheme and that the organization is able to maintain conformance with these requirements.

KOSHER: the Kosher Certification is recognized worldwide and guarantees that products follow the specific norms that guide the Jewish diet; it also guarantees that the company complies with the established Kosher laws, including its requirements for cleaning, purity and quality of products.

HALAL: the Halal Certification is also recognized worldwide and issued by the Islamic Center in Brazil upon verification of the complete production process, guaranteeing that the company complies with all principles of the Muslim diet.

Arabica Coffee Quality Contest

As part of the coffee producing scene, the Grupo Tristão has always strived to guide small producers, as well as the entire productive chain in the cannons of continuous improvement and full quality that have always marked the group’s activities. In light of this, the Group promotes a quality competition for arabica coffee. The competition was initially played in 2001, within the framework of a business partnership between Tristão and Realcafé, and the Japanese Ueshima Coffee Company – UCC.

The competition “Prêmio Realcafé Ucc de Qualidade” identifies and awards the best coffees in the arabica variety, sustainably produced in the Espírito Santo’s mounting range, guaranteeing the purchase of the entire harvest from the first ten winners. Therefore, it drives producers to continuously enhance their product quality and values those who meet internationally recognized standards, in a sustainable and socially responsible way. For the competitors, this is still a way to conquer new markets and meet the rising demand for unique products of superior quality. For more information click here (http://institucional.realcafereserva.com.br/premio/) and visit the official homepage.

Realcafé Quality Policy

Realcafé’s policy of integrated management is expressed by its Mission, Vision, Values and Objectives statements:
Mission
To market and turn coffee into high-quality and customized products, thus promoting customer satisfaction.
Vision
To be the indisputable leader with our brands on the Espirito Santo market, maintaining our strong international presence and to be recognized as the option of choice for customers, employees, suppliers and the community.
Values and Beliefs
• Quality: to maintain the history of being a company committed to the quality and reliability of its products, meeting the needs of both customers and shareholders.
• Ethics: to act in a true and correct way before all the bodies, institutions and people involved in the company’s business.
• Transparency: to transparently show the company’s reality to all stakeholders.
• Social and environmental respect: to always act responsibly towards the environment.
• Customer relationship: to establish a relationship based on trust, transparency and partnership with all our clients.
• Healthy working environment: to promote a safe and pleasant environment for the employees, thus boosting their well-being at work.
Objectives
• To guarantee the satisfaction of customers and consumers, based on the safety, quality and hygiene of its products;
• To promote continuous process improvement (CPI);
• To meet product, legal and regulatory requirements;
• To develop actions aimed at preserving the health and integrity of workers;
• To reduce the number of accidents and to promote a healthy working environment.

Tristão Cia. de Comércio Exterior

Rodovia BR 262 - km 7,5 - MarcĂ­lio de Noronha - Viana/ES

Cep: 29.135-320

Phone Number: +55 27 3334-9800

Fax: +55 27 3334-9824

Realcafé Solúvel do Brasil S/A

Rodovia 262 - km 7 - MarcĂ­lio de Noronha - Viana/ES

Cep: 29.135-320

Phone Number: +55 27 3346-1400

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